Full Terms and Conditions by P&M Movers.
These conditions explain the rights, obligations, and responsibilities of all parties to this Agreement. Where we use the word 'You' or 'Your' it means the Customer: 'We', 'Us' or 'Our' means the Remover. These terms and conditions can be varied or amended subject to prior written agreement. In Clauses 8, 9, 10, and 11 We limit or exclude Our liability for loss and damage. We recommend You arrange insurance to cover Your goods or premises. We are unable to arrange insurance for You as this insurance will be separate from this contract and will be subject to the terms and conditions of the policy provider and their insurance company.
1. Our Quotation
1.1 Our quotation, unless otherwise stated, does not include insurance, cancellation/postponement waivers, customs duties, port charges including (but not limited to) demurrage, inspections, or any fees, or taxes payable to government bodies or agencies.
1.2 Our Quotation is valid for twenty-eight days from the date of issue. Unless already included in our Quotation, reasonable additional charges may apply in the following circumstances:
1.2.1 If work does not commence within 28 days of acceptance unless agreed by PM Movers;
1.2.2 Where We have given You a price including redeliver from store within Our Quotation and the re-delivery from store has not taken place within six months from the date of the issue of the quotation;
1.2.3 Our costs change because of currency fluctuations, changes in taxation, freight, fuel, ferry or toll charges beyond our control.
1.2.4 The work is carried out on a Saturday, Sunday, or Public Holiday or outside normal hours (08.00-17.00hrs) at your request.
1.2.5 We have to collect or deliver goods at Your request above the ground floor and first upper floor.
1.2.6 If You or Your agents request collection or access to Your goods whilst they are in store;
1.2.7 We supply any additional services, including moving or storing extra goods (these conditions apply to such work).
1.2.8 The entrance or exit to the premises, stairs, lifts or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our vehicles and/or containers to load and/or unload within 20 metres of the doorway.
1.2.9 We have to pay parking or other fees or charges (including fines where you have not arranged agreed suspension of parking restrictions) in order to carry out services on Your behalf. For the purpose of this Agreement parking fines for illegal parking, caused by Our negligence, are not fees or charges and You are not responsible for paying them.
1.2.10 There are delays or events outside Our reasonable control which increase or extend the resources or time allowed to complete the agreed work.
1.2.11 We agree in writing to increase Our limit of liability set out in Clause 8.1 prior to the work commencing;
1.3 You agree to pay any reasonable charges arising from the above circumstances.
2. Work not included in the quotation
2.1 Unless agreed by us in writing, we will not:
2.1.1 Dismantle or Assemble furniture of any kind without full indemnity or signed disclaimer against any damage caused.
2.1.2 Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or equipment.
2.1.3 Take up or lay fitted floor coverings.
2.1.4 Move items from a loft, unless properly lit and floored and safe access is provided.
2.1.5 Move or store any items excluded under Clause 4.
2.1.6 Pack goods not packed by the client in time for the move or pack goods that are outside of the quotation or packing service. Clothes, High Value Items and Personal Items are not covered in the packing service unless stated in the quote.
2.1.7 Dismantle or assemble flat pack furniture, garden furniture and equipment including, but not limited to: sheds, greenhouses, garden shelters, outdoor play equipment, and satellite dishes, or move paving slabs, planters and the like. Heavy lifting will be quoted for as being outside normal removals.
2.2 Our staff are not authorised or qualified to carry out such work. We recommend that a qualified person is employed to carry out these services. Any work carried out by our staff at your request must be indemnified by you signing all disclaimers protecting our staff from any claim made against them.
3. Your responsibility
3.1 It will be your responsibility to:
3.1.1 Arrange adequate insurance cover for the goods submitted for removal transit and or storage, against all insurable risks as Our liability is limited under clauses 8.1 and 8.2. You must read and confirm you understand the online terms and conditions.
3.1.2 Obtain at Your own expense, all documents, permits, permissions, licences, customs documents necessary for the removal to be completed.
3.1.3 Pay for any parking or meter suspension charges incurred by Us in carrying out the work.
3.1.4 Be present or represented throughout the collection and delivery of the removal.
3.1.5 Where We provide You with inventories, receipts, waybills, job sheets or other relevant documents You will ensure that they are signed by You or Your authorised representative as confirmation of collection or delivery of the Goods. This also includes all disclaimers for other work carried out by PM Movers staff when requested by the client and carried out at the client’s own risk.
3.1.6 Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error that was not part of the actual quotation.
3.1.7 Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are, or will be present.
3.1.8 Prepare adequately and stabilize all appliances or electronic equipment prior to their removal.
3.1.9 Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents.
3.1.10 Ensure that all domestic and garden appliances, including but not limited to washing machines, dish washers, hose pipes, petrol lawn mowers are clean and dry and have no residual fluid left in them;
3.1.11 Provide Us with a correct and up to date contact address and telephone number during removal transit and/or storage of goods.
3.1.12 Arrange appropriate transport, storage or disposal of goods listed in clause 4.
3.2 Other than by reason of Our negligence or breach of contract, we will not be liable for any loss or damage, costs or additional charges that may arise from failure to discharge these responsibilities.
4. Goods not to be submitted for removal or storage
4.1 Unless previously agreed orally or in writing by an authorised company representative, the following items must not be submitted for removal or storage and will under no circumstances be moved or stored by Us. The items listed under 4.1.1 below may present risks to health and safety and of fire. Items listed under 4.1.2 to 4.1.7 below carry other risks and You should make arrangements for their transport and storage, this includes goods too heavy to lift safely which is covered by heavy lifting contract clauses.
4.1.1 Potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms and ammunition. Any illegal weapons or explosives will be instantly be reported to the police.
4.1.2 Jewelry, watches, trinkets, precious stones or metals, money, deeds, securities, mobile telephones, televisions and computing devices, stamps, coins, or collections of any similar kind. Stolen goods, drugs, pornographic material, potentially explosive items, including gas bottles, aerosols, paints, firearms and ammunition, these items must not be submitted for our packing service at any time.
4.1.3 Goods likely to encourage vermin or other pests or to cause infestation or contamination.
4.1.4 We shall notify you in writing as soon as practicable if any of the Goods, are in Our opinion hazardous to health, dirty or unhygienic or likely to attract vermin or pests and under what conditions we may be prepared to accept such Goods. We may refuse to accept dirty or unhygienic goods found on the day or the move and should we refuse to accept these goods, we will have no liability to you.
4.1.5 Perishable items and/or those requiring a controlled environment.
4.1.6 Any animals, birds, fish, reptiles or plants.
4.1.7 Goods which require special licence or government permission for export or import.
4.1.8 Under no circumstances will Prohibited or stolen goods, drugs or pornographic material be moved or stored by Us.
4.2 If You submit such goods without Our knowledge or we find them on the day of the move we will make them available for you on the day or for your collection. If You do not collect them within a reasonable time, we may apply for a court order to dispose of any such goods found in the consignment. You agree to pay Us any charges, expenses, damages, legal costs or penalties reasonably incurred by Us in disposing of the goods.
4.3 Domestic or Commercial Rubbish is not part of the removal service and removal of unwanted items are subject to tipping and disposal charges. This includes domestic items with further charges for disposal of Mattresses, white goods and garage items which have separate charges imposed on them by the recycling companies and the local council.
5. Ownership of the goods
5.1 By entering into this Agreement, you guarantee that:
5.1.1 The goods to be removed and or stored are Your own property, or the goods are Your property free of any legal charge; or
5.1.2 You have the full authority of the owner or anyone having a legal interest in them to enter into this Agreement and You have made the owner fully aware of these terms and conditions prior to entering into this Agreement and that they have agreed to them.
5.1.3 If at any time following the implementation of this agreement to its termination another person has or obtains an interest in the goods You will advise Us of their name and address in writing immediately.
5.1.4 You will provide a full indemnity and pay Us in respect of any claim for damages and/or costs brought against Us if either statement made in 5.1.1 or 5.1.2 is untrue.
5.1.5 If You wish to transfer responsibility of this Agreement to a third party You will advise Us in writing giving Us their full name and address. We will issue a new agreement to them. Our Agreement with You will remain in force until We have received a signed agreement from the third party.
6. Charges if You postpone or cancel the removal
6.1 If You postpone or cancel this Agreement, we reserve the right to charge you a reasonable postponement or cancellation fee according to how much notice is given as set out below at 6.1.1 — 6.1.4. “Working days” refer to the normal working week of Monday to Friday and excludes weekends and Public Holidays.
6.1.1 More than 10 working days before the removal was due to start: No charge.
6.1.2 Between 5 and 10 working days inclusive before the removal was due to start: not more than 30% of the removal charge.
6.1.3 Less than 5 working days before the removal was due to start: not more than 60% of the removal charge.
6.1.4 Within 24 hours of the move taking place; not more than 75% of the removal charge.
6.1.5 On the day the work starts or at any time after the work commences up to 100% of Our charges.
6.2 Cancellation/Postponement, if we agree to waive the charges it is only at our discretion and it is conditional upon us receiving conformation notice of Postponement no later than 48 hours prior to the moving day. Cancellation by solicitors within 48 hours will carry a set charge of costs at our discretion.
7.1 Unless otherwise agreed by Us in writing, payment is required in full by cleared funds 48 hours in advance of the removal or storage period. In default of such payment, we reserve the right to refuse to commence removal or storage until such payment is received. Such advance payments are required to cover the cost of last-minute cancellations through solicitors or agents which are covered by contract.
7.2 In respect of all sums which are overdue to us, we will charge interest on a daily basis calculated at 4% per annum above the prevailing base rate for the time being of the Bank of England.
8. Our liability for loss or damage
8.1 We do not know the value of Your goods therefore We limit Our liability to a fixed limit of £40 per item. The amount of liability We accept under this agreement is reflected in Our charges for the work. We do not provide new for old cover so If You wish Us to increase Our limit of liability per item You must agree in writing or have it included in the contract to pay a higher price for the work as stated in Condition 1.2.11 (Our Quotation) accidental insurance cover is the clients responsibility.
8.2 Unless otherwise agreed in writing or we are proved to be negligent or in breach of contract, we will pay You up to £40 for each item which is lost or damaged as a direct result of any negligence or breach of contract on our part to cover the cost of repairing or replacing that item. Any Items no longer made or are over 5 years old are subject to wear and tear and are fixed at a repair rate of £30.
8.3 For goods destined to, or received from a place outside the United Kingdom:
8.3.1 We will only accept liability for loss or damage once inspected and accepted into our possession.
(a) arising from our negligence or breach of contract whilst the goods are in our physical possession, or
(b) whilst the goods are in the possession of others if the loss or damage is established to have been caused by our failure to pack the goods to a reasonable standard where we have been contracted to pack the goods that are subject to the claim.
8.3.2 Where We engage an international transport operator, shipping company or airline to convey Your goods to the place, port or airport of destination, we do so on Your behalf and subject to the terms and conditions set out by that carrier.
8.3.3 If the carrying vessel/conveyance, should for reasons beyond the carrier's control, fail to deliver the goods, or route them to a place other than the original destination, You may have limited recourse against the carrier depending upon the carriers particular terms and conditions of carriage, and You may be liable for General Average contribution (e.g. the costs incurred to preserve the vessel/conveyance and cargo) and salvage charges, or the additional cost of onward transmission to the place, port or airport of destination. These are insurable risks and it is Your sole responsibility to arrange adequate marine/transit insurance cover.
8.3.4 We do not accept liability for goods confiscated, seized, removed or damaged by Customs Authorities or other Government Agencies unless such confiscation, seizure, removal or damage arose directly as a result of Our negligence or breach of contract.
8.4 For the purposes of this Agreement an item is defined as:
8.4.1 The entire contents of a box, parcel, package, carton, or similar container; and
8.4.2 Any other object or thing that is moved, handled or stored by us.
9. Damage to premises or property other than goods
9.1 Because third party contractors or others are frequently present at the time of collection or delivery it is not always possible to establish who was responsible for loss or damage. therefore, our liability is limited as follows:
9.1.1 If we cause loss or damage to premises or property other than goods for removal as a result of our negligence or breach of contract, our liability shall be limited to making good the damaged area only. Accidental damage to property must be covered by your own removal’s insurance.
9.1.2 If We cause damage as a result of moving goods under your express instruction, against our advice, and where moving the goods in the manner instructed is likely to cause damage, we shall not be liable.
9.1.3 If We are responsible for causing damage to Your premises or to property other than goods submitted for removal and/or storage, you must note this on the worksheet or delivery receipt as soon as practically possible after the damage occurs or is discovered or in any event within a reasonable time. This is fundamental to the Agreement.
10. Exclusions of liability
10.1 We shall not be liable for loss or damage caused by fire or explosion, unless we have been negligent or in breach of contract. It is Your responsibility to insure Your Goods outside of goods in transit insurance. We do not arrange removals insurance cover for you, we only provide goods in transit insurance cover for the time your goods are on our vehicles.
Goods in transit insurance is cover for your goods if we are involved in a road traffic accident only.
10.2 We shall not be liable for delays or failures to provide the services under this Agreement as a result of war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, adverse weather, third party industrial action, re-scheduled sailing, departure or arrival times, port congestion, or other such events outside our reasonable control.
10.3 Other than as a result of Our negligence or breach of contract We will not be liable for any loss, damage or failure to produce the goods as a result of:
10.3.1 Normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances. Assembly and dismantling of any flatpack or flatpack units, kitchen or other units.
10.3.2 Moth or vermin or similar infestation.
10.3.3 Cleaning, repairing or restoring unless We arranged for the work to be carried out.
10.3.4 Changes caused by atmospheric conditions such as dampness, mild, mildew, rusting, tarnishing, corrosion, or gradual deterioration unless directly linked to ingress of water.
10.3.5 For any goods in wardrobes, drawers or appliances, or in a package, bundle, carton, case or other container not both packed and unpacked by Us. This specifically includes all boxes or cartons packed by the client.
10.3.6 For transportation of televisions, monitor screens, specialist electrical or mechanical equipment or appliance, instrument, clock, computer or other high tec equipment.
10.3.7 For any goods which have a pre-existing defect or are inherently defective.
10.3.8 For perishable items and or those requiring a controlled environment.
10.3.9 Loss of structural integrity of furniture constructed of particle board. Dismantling or assembly of any flat pack furniture of any kind, as it is not designed to be dismantled once built. This includes problems when moving or transporting any flatpack furniture
10.3.9 For items referred to in Clause 4 specifically television or monitor screens of any description.
10.4 Neither our company or employee shall be liable to you for any loss, damage, delivery, errors or omissions for any goods held in storage under the terms of this and a storage agreement.
10.5 Where goods are handed out from 3rd party storage our removals liability will cease. Without proof of condition prior to going into storage we are unable to accept liability. We will photograph any damage prior to loading our vehicles. If collecting your own goods from store (see Clause 11.1 below).
10.6 We will not be liable for any loss or damage caused by Us or Our employees or agents in circumstances where:
(a) there is no breach of this Agreement by Us or by any of Our employees or agents
(b) such loss or damage is not a reasonably foreseeable result of any such breach.
11. Time limit for claims
11.1 If you or your authorised representative collect the goods, we must be notified immediately of any loss or damage at the time the goods are collected by you or your agent. We do this so we can make a photographic record of the damage in case of any future insurance investigations.
11.2 For goods which we deliver within the United Kingdom you must give us detailed notice in writing of any loss and damage within seven days of delivery by us. We may agree to extend this time limit upon receipt of Your written request provided such request is received within seven (7) days of delivery. Consent to such a request will not be unreasonably withheld.
11.3 For goods which We deliver outside the United Kingdom You must give Us detailed notice in writing of any loss and damage within thirty days of delivery by Us. We may agree to extend this time limit upon receipt of Your written request provided such request is received within seven (7) days of delivery. Consent to such a request will not be unreasonably withheld.
12. Delays in transit
12.1 Other than by reason of Our negligence or breach of contract, we will not be liable for delays in transit.
12.2 If through no fault of ours We are unable to deliver Your goods, we will take them into store. The Agreement will then be fulfilled and any additional services, including storage and delivery, will be at Your expense.
12.3 Any transit times quoted by Us are estimated and based upon information known to Us at the time. Transit times may vary due to a number of factors outside Our control including but not limited to changes in sailing or departure dates made by the freight/shipping company, changes in the routes used by the freight/shipping company and port congestion. We will advise You of any material changes to the transit times as soon as We become aware. We will not be liable for any loss or damage incurred by You as a result of delays in transit time unless directly attributable to Our negligence or breach of contract.
13. Our Right to Hold the Goods (lien)
“Lien” is the legal right of the remover to hold goods until the customer has paid all outstanding charges. We shall have a right to withhold and ultimately dispose of some or all of the goods if You fail to pay the charges and any other payments due under this or any other Agreement.
(See also Clause 22). These include any charges that We have paid out on Your behalf. While We hold the goods You will be liable to pay all storage charges and other costs (including legal costs) reasonably incurred by Us in recovering Our charges and applying Our right of lien. These terms and conditions shall continue to apply.
If there is a dispute arising from this agreement, which cannot be resolved, either party may refer it to an independent Alternative Dispute Resolution Organization (ADR) The case will then be determined by an accredited independent ADR organization. Recourse to the independent ADR is subject to certain legal limits and this does not prejudice your right to commence court proceedings.
15. Our right to sub-contract the work
15.1 We reserve the right to sub-contract some or all of the work.
15.2 If We sub-contract, then these conditions will still apply.
We will only use recognised companies or companies we have worked with and know they are capable of carrying out the work to the same standards we apply.
16. Route and method
16.1 We have the right to choose the method and route by which to carry out the work and the location in respect of storage unless it has been specifically agreed otherwise in writing in our Quotation.
17. Advice and information for International Removals
We will use our knowledge to assist you with the selection of your international shipping or moving company for your goods. Information on such matters as national or regional laws and regulations which are subject to change and interpretation at any time is provided by the shipping company in good faith and is based upon existing known circumstances. It is Your responsibility to seek appropriate advice to verify the accuracy of any information provided.
18. Applicable law
Any dispute between us will be governed by the non-exclusive law and jurisdiction of the English or Scottish Courts. If you currently reside or are moving to a place outside the jurisdiction of the Courts of the United Kingdom, alternative laws or jurisdiction of local courts may apply subject to our written agreement prior to the work or services commencing.
19. Your forwarding address
19.1 If you instruct us to store your goods, we will contract the work directly to a storage company so you must provide a correct and up to date address and telephone number and notify us if it changes.
You will be contracted to the storage company directly and you will be subject to their terms and conditions.
All correspondence and notices informing you of the storage company will be considered to have been received by you seven days after us sending it by email to your last recorded email address. All emails sent will be sent as recorded messages with received and read notification which will be recorded and saved by us as proof of delivery.
19.2 If you do not provide an address or respond to our correspondence or notices, we may publish such notices on specific social media platforms in the area to or from which the goods were removed. Such notice will be considered to have been received by you seven days after the publication date of the posting. Note: If we are unable to contact you, we will charge you any costs incurred in establishing Your whereabouts.
20. List of goods (inventory) or receipt
Where we produce a list of your goods (inventory) or a receipt and send it to you, it will be accepted as accurate unless you write to or contact us within 10 days of the date of our sending, or within a reasonable period agreed between us, notifying us of any errors or omissions.
21. Revision of storage charges
We review your storage contract periodically to confirm you are notified of any changes made.
22. Right to Sell or dispose of the Goods
If payment of charges relating to your goods is in arrears, and on giving you three months' notice, the storage company are entitled to require you to remove your goods from their custody and pay all money due to them. If you fail to pay all outstanding amounts due, they may sell or dispose of some or all of the goods without further notice. The cost of the sale or disposal will be charged to you. The net proceeds will be credited to Your account and any eventual surplus will be paid to you without interest. If the full amount due is not received, they may look to recover the outstanding amount directly from you.
If payments are up to date, they will not end this contract except by giving You three months' notice in writing.
If you wish to terminate your storage contract, you must give us at least 10 working days' notice so we can arrange for the removal of your goods from the storage facility. If we can arrange for the release of your goods earlier, we will do so, provided that your account is paid up to date.
Our terms and conditions are based on similar terms and conditions provided by Uk removals trade associations.